Effective September 1, 2026, customers who call Pennsylvania 811 to place locate requests will be limited to one transaction per phone call. This adjustment is intended to help improve call handling efficiency and reduce wait times for all customers, especially those with emergencies.
- Beginning 9/1/26, one transaction will be permitted during each phone call.
- For faster service, we strongly encourage customers to use the online web applications to submit locate requests: www.pa1call.org/notify
- Online request tools can help streamline the submission process and reduce delays during peak call periods.
We appreciate your cooperation and understanding as we implement this service adjustment. To avoid delays and receive faster service, please use the online request applications available through www.paonecall.org for your future locate requests.
- Training for the online tools is available at www.pa1call.org/training.
- Join us on 8/19 at 10:00 for a webinar on entering large projects.
Need to create an account for our website? Click here